Terms of Service

HCTB INC and ThrIVe Lounge & Wellness
Effective Date: September 3, 2025
Last Updated: September 3, 2026

These Terms of Service (“Terms”) govern your use of the websites, online services, scheduling tools, communications, and SMS/text messaging services provided by HCTB INC and ThrIVe Lounge & Wellness (collectively, “HCTB,” “ThrIVe,” “we,” “us,” or “our”).

By accessing our websites, using our online services, submitting a form, scheduling an appointment, or opting in to receive SMS communications, you agree to these Terms.

Our websites and online services may include:

1. Services

HCTB INC and ThrIVe Lounge & Wellness provide healthcare, wellness, aesthetic, appointment-based, and related customer and patient services.

Our websites and online systems may allow users to:

Request or schedule appointments
Manage existing appointments
Submit contact or service requests
Communicate with our staff
Access client or patient portals
Receive appointment and account notifications
Receive customer care communications
Receive SMS/text messages
Access information about available services

The availability of individual services may change at any time.

2. Medical Information Disclaimer

Information provided through our websites, text messages, email communications, or other general communications is intended for informational and administrative purposes and is not a substitute for individualized medical advice, diagnosis, or treatment.

If you believe you are experiencing a medical emergency, call 911 or seek immediate medical assistance.

Do not rely on SMS, email, website forms, or other non-emergency communication methods for urgent or emergency medical needs.

3. Appointments

Appointments may be scheduled through our websites, booking systems, by telephone, or through other authorized methods.

You are responsible for providing accurate contact and scheduling information.

Appointment availability is not guaranteed until confirmed by HCTB INC or ThrIVe Lounge & Wellness.

We may contact you regarding:

Appointment confirmations
Appointment reminders
Appointment changes
Cancellations
Rescheduling
Office closures
Customer or patient care matters
Other administrative matters related to your services

4. SMS Terms of Service

By opting in to receive SMS messages from HCTB INC or ThrIVe Lounge & Wellness through a website form, booking form, written consent, verbal consent where permitted, or another authorized method, you agree to receive SMS/text messages from us.

Types of SMS Messages

Messages you may receive include:

Appointment confirmations
Appointment reminders
Appointment scheduling and rescheduling notifications
Missed-call follow-up messages
Customer care communications
Patient service communications
Account notifications
Prescription-related administrative notifications
Service-related alerts
Office closure or scheduling updates
Responses to questions or requests you initiate
Other transactional or administrative notifications related to services you requested

Message Frequency

Messaging frequency may vary.

The number of messages you receive will depend on your appointments, communications, requests, and interactions with

HCTB INC or ThrIVe Lounge & Wellness.

Message and Data Rates

Message and data rates may apply.

Your mobile carrier may charge fees based on your wireless plan. HCTB INC and ThrIVe Lounge & Wellness are not responsible for charges imposed by your mobile carrier.

Opting Out

You may opt out of SMS communications at any time.

To opt out at any time, text STOP.

After texting STOP, you may receive a final confirmation message confirming that you have been unsubscribed. After that confirmation, you will no longer receive SMS messages from the applicable messaging program unless you opt in again.

Help

For assistance, text HELP or visit:

https://www.hctbinc.com

You may also contact our offices directly for assistance.

Consent Is Not a Condition of Purchase

Consent to receive SMS messages is not a condition of purchasing goods or receiving services unless otherwise permitted by applicable law.

Privacy

SMS consent and mobile information will be handled in accordance with our Privacy Policy.

SMS consent is not shared with third parties or affiliates for marketing or promotional purposes.

For additional information regarding how we collect, use, and protect personal information, visit:

https://www.hctbinc.com/privacy-policy

5. Carrier Availability

SMS delivery is subject to the availability and operation of participating wireless carriers and telecommunications providers.

Message delivery is not guaranteed and may be affected by circumstances outside our control, including:

Carrier outages
Network interruptions
Device settings
Wireless coverage
Filtering or blocking by mobile carriers
Incorrect telephone numbers
Changes in a user's wireless service

HCTB INC and ThrIVe Lounge & Wellness are not responsible for delayed, undelivered, or misdirected SMS messages caused by circumstances outside our reasonable control.

6. User Responsibilities

When using our websites, forms, scheduling systems, portals, or communications services, you agree to provide accurate and current information.

You agree not to:

Use our systems for unlawful purposes
Attempt unauthorized access to systems, accounts, or records
Interfere with the operation or security of our websites
Submit false or misleading information
Impersonate another person
Introduce malicious software or harmful code
Use our communication systems for abusive, threatening, fraudulent, or unlawful activity

7. Patient and Client Portals

Certain services may be provided through third-party patient, client, scheduling, or account portals.

You are responsible for maintaining the confidentiality of usernames, passwords, and other account credentials.

You should notify us or the applicable service provider promptly if you believe your account or credentials have been compromised.

8. Third-Party Services and Links

Our websites may contain links to third-party services, including scheduling platforms, patient portals, payment processors, or other service providers.

We are not responsible for the availability, content, security, or independent practices of third-party websites or services.

Use of third-party services may be subject to separate terms and privacy policies maintained by those providers.

9. Intellectual Property

Unless otherwise indicated, website content, branding, text, graphics, logos, designs, and other materials made available by HCTB INC or ThrIVe Lounge & Wellness are owned by or licensed to us.

You may not reproduce, distribute, modify, republish, or commercially exploit our protected materials without authorization, except as permitted by applicable law.

10. Website Availability

We make reasonable efforts to keep our websites and online services available but cannot guarantee uninterrupted access.

Services may occasionally be unavailable because of:

Maintenance
Technical problems
Security issues
Third-party provider outages
Telecommunications failures
Events outside our reasonable control

We may modify, suspend, or discontinue portions of our online services at any time.

11. Limitation of Liability

To the extent permitted by applicable law, HCTB INC and ThrIVe Lounge & Wellness will not be responsible for indirect, incidental, consequential, or special damages arising solely from the use or inability to use our websites, scheduling platforms, or electronic communication services.

Nothing in these Terms is intended to waive or limit rights or responsibilities that cannot legally be waived or limited under applicable law.

12. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

Please review our Privacy Policy at:

https://www.hctbinc.com/privacy-policy

13. Changes to These Terms

We may update these Terms periodically to reflect changes in our services, business practices, technology, or legal requirements.

When changes are made, we will update the “Last Updated” date displayed at the beginning of these Terms.

Your continued use of our websites or services after updated Terms are posted constitutes acceptance of those revised Terms to the extent permitted by law.

14. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where federal law or another applicable law controls.

15. Contact Information

Questions about these Terms may be directed to:

HCTB INC

HCTB INC / Health Care Trend Beginnings

Website:
https://www.hctbinc.com/

Phone:
407-593-2911

ThrIVe Lounge & Wellness

Website:
https://www.thriveloungeandwellness.com/

Phone:
407-593-0123

SMS Terms & Conditions – Summary

By opting into SMS from a website form or other authorized method, you agree to receive SMS messages from HCTB INC and/or ThrIVe Lounge & Wellness.

Messages may include appointment reminders, appointment confirmations, scheduling updates, missed-call follow-ups, account notifications, customer care communications, prescription-related administrative notifications, and other service-related messages.

Messaging frequency may vary.

Message and data rates may apply.

To opt out at any time, text STOP.

For assistance, text HELP or visit:

https://www.hctbinc.com

https://www.hctbinc.com/privacy-policy

https://www.hctbinc.com/terms-of-service